FAQ

Frequently asked questions

How long will it take for my products to arrive?

We aim to ship within 2-3 days of purchase date using Royal Mail First class.



Can I return or refund an item?

Unfortunately, due to the nature of our products, we do not accept refunds. We do however take every care in packing your items to ensure a safe delivery. In the unlikely event that your product is damaged during transit, please contact us within 7 days of receiving your order with a photograph showing the defects.



What does TALOU mean?

TALOU is simply a combination of our names, Tamara and Louise :)



How can I recycle my jar?

If cleaned well, your jar can be used for literally anything! If you want to save a bit of money on your next order, send it back to us and get 15% off of your next purchase!