Frequently asked questions
How long will it take for my products to arrive?
We aim to ship within 2-3 days of purchase date using Royal Mail First class.
Can I return or refund an item?
Unfortunately, due to the nature of our products, we do not accept refunds. We do however take every care in packing your items to ensure a safe delivery. In the unlikely event that your product is damaged during transit, please contact us within 7 days of receiving your order with a photograph showing the defects.
What does TALOU mean?
TALOU is simply a combination of our names, Tamara and Louise :)